Terms of Service

Service Scope

VPNSay provides subscription-based network acceleration for cross-border access through client apps and international routes. Supported platforms are Windows / macOS / iOS / Android / Linux. Get client apps and subscription details through the user panel. The routes and regional access points available in the client app reflect the service currently offered.

This service provides network connectivity; it does not resell memberships, content, or usage rights for destination websites. When accessing international websites or other third-party services, you must still meet their account, regional, payment, and usage requirements. A connected route does not guarantee that a destination service will permit access.

Account and Subscription Rules

No email address is required; a username and password are all that's needed to create an account. Keep your login details, subscription information, and client configuration secure. Do not publish them publicly or let others use them. If you notice unusual account activity, change your password and explain the situation in a support ticket. Do not post your complete subscription information on public pages.

There is no limit on the number of devices connected at the same time, for the account holder's personal use. This does not permit reselling or renting accounts, publicly sharing subscriptions, or repackaging this service as another network service for third parties.

Monthly subscription traffic resets each month on the activation date. The price difference for an upgrade is prorated by the remaining days. Data packages remain available until used and never expire. Before choosing, check the Plans page and the prices, data allowances, and billing methods shown in the panel. A data package should not be treated as a fixed monthly subscription add-on.

Lawful Use

You must comply with the laws and regulations that apply where you are located and to your activities, as well as the rules of destination websites. Do not use this service for fraud, unauthorized access to other people's systems, distributing malicious software, violating others' legal rights, or other unlawful activities.

Do not launch network attacks, send spam, misuse other people's accounts, or abuse route resources through automation. Use shared network resources responsibly. Do not interfere with client apps or attack service infrastructure in ways that affect other users' connections.

Availability and Limits of Responsibility

Connection performance depends on factors such as your local network, device settings, carrier routing, destination service policies, and route maintenance. VPNSay does not guarantee continuous availability in any region, on any website or app, or a fixed connection speed. Maintenance or changes to external networks may temporarily make some routes unavailable.

If you encounter a problem, keep the error message and relevant details about what you were doing, then report it through a user panel support ticket. Changes made by third-party services to their rules, account permissions, or content are outside VPNSay's control.

You are responsible for backing up important information and checking your connection before performing important operations. Liability will be determined under applicable law and based on the circumstances. These terms do not exclude liability that cannot legally be excluded or restrict rights you have under applicable law.

Restrictions and Account Termination

In cases such as unlawful use, reselling or sharing subscriptions, account misuse, or serious disruption to service operations, VPNSay may restrict relevant connections, suspend service, or terminate an account, depending on the nature of the issue. Any action will be limited to what is necessary. Where circumstances allow, VPNSay will explain the reason through the user panel. You may submit a support ticket to provide additional facts or appeal the decision.

When a subscription expires or its data is used up, the related connection access depends on the plan status. This is different from account termination for a violation. If you have questions about restrictions or billing, provide the relevant order details and explain the issue. Do not include your password in a support ticket.

Changes to These Terms and Related Policies

If the service or its requirements change, this page will be updated and the last-updated month revised. Changes affecting users' main rights or conditions of use will be announced on the site or through the user panel. The details provided at that time will govern how the changes apply. Changes to these terms do not affect rights users have already acquired under applicable law.

For information about personal data processing, see the Privacy Policy. You may request a full refund for any reason within 30 days after your first payment. For the request process and details, see the separate Refund Policy.